Shipping policy
At Hana Has It, we curate smart, useful, and thoughtfully selected products designed to make everyday life easier, more practical, and more enjoyable.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order on our website, you agree to the terms below.
1. Order Processing
Orders are processed after payment confirmation.
Most orders are processed within 1 to 5 business days, depending on product availability, supplier processing time, order volume, holidays, and seasonal demand.
Business days do not include weekends or public holidays.
During high-demand periods, promotional campaigns, product launches, seasonal sales, holidays, or unexpected supplier delays, processing times may be longer than usual.
2. Shipping Destinations
We currently ship to customers within the United States, unless otherwise stated on the product page or at checkout.
Some products may have shipping restrictions depending on destination, carrier availability, product type, supplier limitations, or local regulations.
If we are unable to ship an item to your address after an order has been placed, we will contact you by email and provide available options, which may include order cancellation and refund.
3. Estimated Delivery Times
Estimated delivery times may vary depending on the product, supplier, shipping method, destination, carrier performance, customs procedures when applicable, weather conditions, holidays, and other factors outside our direct control.
Estimated delivery to United States is 6 to 12 business days. Timelines will be displayed on the product page, at checkout, or in order-related communications when available.
Unless a different timeframe is clearly stated at checkout or on the product page, orders are generally expected to ship within the timeframe required by applicable law.
If we are unable to ship your order within the timeframe provided at the time of purchase, we will notify you by email with an updated estimated shipping date and, when applicable, offer you the option to accept the new timeframe or cancel your order for a refund.
4. Shipping Costs
Shipping costs, when applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, Hana Has It may offer free shipping promotions, discounted shipping, or shipping offers based on order value, destination, product type, or promotional campaigns.
Free shipping offers may be subject to minimum order values, product exclusions, limited-time promotions, or other conditions displayed on the website or at checkout.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Tracking information may take some time to update after the carrier receives the shipment.
If your tracking number does not show movement immediately, please allow additional time for the carrier to scan and update the package.
For tracking questions, contact us at:
Please include your order number and the email address used at checkout.
6. Multiple Shipments
Some orders may contain products shipped from different suppliers, warehouses, or fulfillment centers.
As a result, items from the same order may arrive in separate packages and on different dates.
If your order is split into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping fees for split shipments unless clearly stated at checkout.
7. Delays
While we make reasonable efforts to process and ship orders within the estimated timeframe, delays may occur.
Possible causes of delay include, but are not limited to:
- High order volume;
- Seasonal demand;
- Product availability issues;
- Supplier processing delays;
- Carrier delays;
- Weather disruptions;
- Holidays;
- Incorrect or incomplete shipping information;
- Customs or import procedures, when applicable;
- Local delivery disruptions;
- Events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will contact you by email with updated information and available options.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before placing an order, including:
- Full name;
- Street address;
- Apartment, suite, or unit number, when applicable;
- City;
- State;
- ZIP code;
- Phone number, when applicable.
Hana Has It is not responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, contact us immediately at:
We will do our best to update the address before the order is processed or shipped. However, we cannot guarantee changes once the order has been processed, prepared, or shipped.
Additional shipping costs caused by incorrect or incomplete address information may be the customer’s responsibility.
9. Orders Marked as Delivered
If tracking shows that your order was delivered but you cannot locate the package, please check:
The shipping address provided at checkout;
- Mailbox;
- Porch, front door, side door, garage, or designated safe delivery area;
- Front desk, reception, mailroom, or building staff;
- Neighbors or household members who may have received the package;
- Carrier tracking details or local delivery office.
- If you still cannot locate your package, contact us at:
We will review the situation and guide you through the next steps.
Hana Has It is not responsible for packages that are stolen, misplaced after confirmed delivery, delivered to an incorrect address provided by the customer, or affected by carrier issues outside our direct control. However, we will make reasonable efforts to assist customers when possible.
10. Lost Packages
If your tracking information has not updated for an unusual period of time or your package appears to be lost in transit, please contact us at:
We may ask for your order number, shipping address, and any relevant tracking details.
Depending on the situation and carrier/supplier review, we may offer one of the following solutions:
- Continued tracking support;
- Replacement shipment, when available;
- Store credit;
- Partial refund;
- Full refund, when appropriate.
Each case will be reviewed individually.
11. Damaged Packages
If your package arrives damaged or the product appears damaged during shipping, please contact us within 7 calendar days after delivery at:
Please include:
- Your order number;
- Clear photos or videos of the damaged package;
- Clear photos or videos of the damaged product;
- A brief description of the issue.
We will review your request and provide the next steps according to our Refund & Return Policy.
12. International Shipping
At this time, Hana Has It is primarily intended for customers in the United States.
If international shipping becomes available in the future, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not controlled by Hana Has It and may not be included in the product price or shipping cost unless clearly stated at checkout.
13. Customs, Duties, and Import Fees
For orders that involve international supply chains or cross-border fulfillment, customs processing may occasionally affect delivery times.
If any customs duties, import fees, taxes, brokerage fees, or similar charges apply, they may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Hana Has It is not responsible for delays caused by customs authorities, import procedures, local regulations, or government actions.
14. Shipping Restrictions
Some products may not be eligible for shipment to certain locations due to supplier limitations, carrier restrictions, product characteristics, safety regulations, or local laws.
If we are unable to fulfill an order due to shipping restrictions, we will contact the customer and provide available options, which may include cancellation and refund.
15. Seasonal and Promotional Periods
During high-demand seasons, promotional events, holidays, and major shopping periods, order processing and delivery times may be longer than usual.
Examples may include:
- Black Friday;
- Cyber Monday;
- Christmas and holiday season;
- Mother’s Day;
- Father’s Day;
- Back-to-school season;
- Summer travel season;
- Major product launches;
- Limited-time promotions.
We recommend placing orders early during seasonal periods to allow additional time for processing and delivery.
16. No Guaranteed Delivery Date Unless Stated
Delivery dates are estimates unless a guaranteed delivery date is expressly stated at checkout or in writing by Hana Has It.
We are not responsible for delays caused by carriers, suppliers, customs, weather, incorrect addresses, local disruptions, or events outside our reasonable control.
If a shipping delay affects your order and applicable law requires customer notice or cancellation options, we will provide the required notice and available options.
17. Contact Us
For shipping questions, tracking assistance, address updates, lost packages, or delivery concerns, please contact us at:
Hana Has It
Email: contact@hanahasit.com
Please include your order number and the email address used at checkout so we can assist you more efficiently.